Refund policy
Return & Refund Policy
House of Ojasvi
Our Policy
At House of Ojasvi, all sales are final. We do not accept returns or exchanges on any purchases. We encourage all customers to carefully review product descriptions, size guides, and images before placing an order.
No Returns & No Refunds
We do not offer returns, exchanges, or refunds for:
- Change of mind or incorrect size ordered
- Items that have been worn, washed, or altered
- Discounted or sale items
- Items purchased during promotional offers
We strongly recommend referring to our detailed size guide available on each product page before making your purchase.
Exceptions
We stand behind the quality of every piece we create. In the rare event of the following, please reach out to us within 48 hours of receiving your order:
1. Damaged or Defective Item
If your item arrives damaged or has a manufacturing defect, we will resolve the issue at no additional cost to you. To raise a claim, please contact us with:
- Your order number
- A clear photograph of the defect or damage
- A brief description of the issue
2. Wrong Item Delivered
If you received an item different from what you ordered, we sincerely apologise for the inconvenience. Please contact us within 48 hours of delivery with your order number and a photo of the item received, and we will arrange for the correct item to be sent to you.
How to Contact Us
For any of the above exceptions, please reach out to our team at:
Email: support@houseofojasvi.com Instagram: @houseofojasvi Response Time: Within 1–2 business days
Important Notes
- Claims raised after 48 hours of delivery may not be accepted.
- House of Ojasvi reserves the right to assess each case individually and make a final decision.
- We are not responsible for delays or damage caused by the shipping carrier once the order has been dispatched.
Thank you for shopping with House of Ojasvi. We appreciate your trust in our brand and are committed to delivering quality with every order.