Shipping policy

Shipping Policy

House of Ojasvi

Effective Date: March 25, 2026


1. Overview

At House of Ojasvi, we want your order to reach you safely, swiftly, and in perfect condition. This Shipping Policy outlines everything you need to know about how we process and deliver your orders across India.


2. Shipping Destination

We currently ship Pan India only. We do not offer international shipping at this time. Stay tuned to our Instagram for any future updates on this.


3. Shipping Charges

  • Orders above ₹1,499 qualify for free shipping
  • Orders below ₹1,499 will have a standard shipping charge applied, which will be clearly displayed at checkout before you complete your purchase
  • Shipping charges are non-refundable except in cases where an order is cancelled by House of Ojasvi

4. Order Processing Time

  • All orders are processed within 1–2 business days of payment confirmation
  • Orders placed on Sundays or public holidays will be picked up the next working day
  • During sale periods or high-demand launches, processing may take slightly longer — we appreciate your patience during such times

5. Estimated Delivery Timeline

Once your order is dispatched, you can expect delivery within 3–5 business days, depending on your location within India. Please note:

  • Metro cities and major towns are typically delivered within 3 business days
  • Remote or smaller towns may take up to 5 business days or slightly longer in rare cases
  • These are estimated timelines and not guaranteed delivery dates

6. Order Tracking

Once your order is shipped, you will receive a tracking number along with the courier partner's details via email or WhatsApp. You can use this tracking number to monitor the status of your delivery in real time on the courier partner's website.

If you have not received your tracking details within 2 business days of placing your order, please reach out to us and we'll sort it out right away.


7. Failed Delivery Attempts

  • Our courier partners will typically make up to 2–3 delivery attempts before marking the order as undeliverable
  • Please ensure someone is available at the delivery address to receive the package
  • If a delivery fails due to an incorrect address or unavailability of the recipient, re-shipping charges may apply

8. Incorrect Address

Please double-check your delivery address before confirming your order. House of Ojasvi is not responsible for orders lost, delayed, or misdelivered due to an incorrect or incomplete address provided by the customer.

If you notice an error in your address after placing the order, contact us immediately at support@houseofojasvi.com or via WhatsApp before the order is dispatched. Once dispatched, address changes cannot be made.


9. Damaged in Transit

We package every order with care to ensure it reaches you in perfect condition. In the rare event that your order arrives damaged due to transit, please contact us within 48 hours of delivery with your order number and photographs of the damaged package and item. We will work with you to resolve the issue promptly.


10. Lost or Missing Orders

If your tracking shows the order as delivered but you have not received it, please:

  • Check with neighbours or anyone at the delivery address
  • Contact the courier partner directly with your tracking number
  • Reach out to us if the issue remains unresolved — we will do our best to assist you

House of Ojasvi is not liable for orders marked as delivered by the courier partner, but we are always here to help where we can.


11. Contact Us

For any shipping-related queries, feel free to get in touch with us:

Email: support@houseofojasvi.com Instagram: @houseofojasvi WhatsApp: Available via our Instagram page Response Time: Within 1–2 business days


We know how exciting it is to wait for a new outfit — we pack every order with love and hope it brings a smile when it arrives. Thank you for shopping with House of Ojasvi. 🌿